Carter & Fitch recognises the importance of protecting personal and confidential information in all that we do, and we take care to meet our legal and regulatory duties. This policy is one of the ways in which we can demonstrate our commitment to being transparent and open. This policy also explains what rights you have to control how we use your information.
Information this website collects and why we collect it
We may ask for or hold personal confidential information about you such as your name and contact details which will be used to respond to your enquiries and enable us to deliver our services effectively and efficiently. This website collects and uses personal information for the following reasons:
Site Visitors Tracking
Third Party Processor: Google Analytics
Data Collected: Usage data & cookies
Data Processed in: USA
This site uses Google Analytics to monitor how users interact when they visit the website. Google Analytics provides us with impersonal data such as the number of people using the site, which pages they have visited, their journey through the site and how long they spent on the site.
Google Analytics is a third-party data processor and none of the data collected can be used to personally identify you. Google Analytics does however record your computer’s IP address which could be used to personally identify you, however this information is never shared with us or made public.
Contact Forms & E-mails
Data Collected: Name, Telephone number & email address
If you contact us by completing one of the forms on our website, none of the data that you enter on the form will be stored on this website or processed by a third-party data processor. The data will be sent via e-mail and sent to us via SMTP which is protected by SSL meaning that the form/e-mail contents are encrypted. It is important to note that not all mail servers are secure, and you should not include personal, confidential or sensitive information within a contact form or e-mail.
How we use information
- To help provide you with information about our services.
- To contact you regarding your account with us.
- To ensure our services can meet future needs.
- To review the services provided to ensure they are of the highest standard possible.
- For research and audit.
- To monitor statistics on performance.
The information can be used to help:
- Plan services.
- Improve service delivery.
- Improve the usability of the site.
It helps you because:
- Accurate and up-to-date information assists us in providing you with the best possible services.
How is information retained and kept safe?
Information is retained in secure electronic and access is restricted to only those who need to know.
The Data Protection Act 1998 regulates the processing of personal information. Strict principles govern our use of information and our duty to ensure it is kept safe and secure.
Technology allows us to protect information in a number of ways, in the main by restricting access. Our guiding principle is that we are holding your information in strict confidence and for your benefit.
How do we keep information confidential?
Information provided in confidence will only be used for the purposes to which you consent, unless there are other circumstances covered by the law. Staff are required to protect information, inform you of how your information will be used and allow you to decide if and how your information can be shared.
With whom will the information be shared?
Carter & Fitch will never sell, rent or exchange personal information with any third party for commercial reasons.
Can I access my information?
Under the Data Protection Act 1998 (GDPR) a person may request access to information (with some exemptions) that is held about them by an organisation. For more information on how to access the information we hold about you, please contact us in writing using any of the contact methods below. Requests for rectification or erasure of a record or restricting of processing, should also be in writing and sent using any of the contact methods below.
Your request will be discussed, and consideration given to the reasons for requesting rectification or erasure of the record.
How long we keep your information for
Your information is kept for the time necessary to provide services requested. However, outside of this we will hold your details for a period of 10 years. After this date, all data will be securely deleted.
Contacting us about your information
If you have any questions or concerns regarding the information we hold on you, the use of your information or would like to discuss further, please contact us.
The data controller of this website is: Carter & Fitch
Stone Cellar Road,
Tyne & Wear,
Data Protection Officer
Mr Ian Gray
General Manager, Carter & Fitch
Telephone: 0191 202 2402
This website is designed to comply with the following legislation with regards to data protection and user privacy:
Carter & Fitch – May 2020