Join us as we regain our independence! We are so excited to be back and can not wait to see you all. In order to keep our team and guests safe while dining with us, we have implemented some changes and ask that you make a confirmed reservation before arriving at the Hotel.
Please take a moment to read through the booking & safety notes below
How To Book
Come ♦ Join ♦ Us!
Simply follow link on “BOOK A TABLE” and book on line. Maximum per table six persons.
Alternatively, please call Carter and Fitch directly on 0191 202 2404
We respectfully request that guest’s book in advance to avoid disappointment and to assist us to “track and Trace”
We are providing additional outdoor seating for guests on our lovely covered and heated Carter terrace
Payment is by credit/debit card where possible. We are going cashless to prevent the spread of the virus.
Keeping ♦ Everyone ♦ Safe
We have invested a huge amount of time and effort to make sure that your experience is above all the safest available and proudly we scored 98.67% in our recent independent Audit
The rule of Six that applies to the rest of the England no longer applies to the North East until further notice. Customers visiting the hotel can no longer socialise or mix with any person from outside their own household or extended bubble.
The Catering and Bar facilities will now close at 10pm. Last food Orders will be 9.15 for non residents and 9.30 for residents. Last drink orders must be placed by 9.45.
Strict Table service rules will continue as per existing policy.
All guests Must register for track and trace either electronically or manually before they are served.
We will expect responsible and courteous behaviour at all times, any challenges to the enforcement of our legal obligations will be dealt with summarily.
Our team are here to deliver the best service and standards under challenging circumstances. and conditions. Please extend common courtesy, understanding and patience at all times.
Our duties have increased dramatically in terms of cleaning and sanitising of our hotel to ensure we keep you and each other safe at all times.
Face Masks MUST be worn at all times within the building with the exception of eating and drinking.
Sanitation stations are maintained and must be used upon entry to the hotel and any of its departments.
We ask all guests to maintain two metre social distancing and 1 metre plus where this is not possible.
We insist respectfully that all guidance on social distancing is followed regarding hygiene and social distancing – Local Policy is 2 metres
Please behave in a safe courteous manner at all times, we want you to relax safely but cannot tolerate any dangerous actions.
Patience is requested as the team settle into the new way of working; safety is our primary concern.
Our menu is limited slightly but we still have a huge range of favourites for you to enjoy.
Same delicious food, with the same amazing ingredients. Freshly prepared and ready when you are!
Spend time with us
Spend some time with us
Book A Table
Tables will only be held for 30 minutes from your original reservation time. Please let us know if you are going to be late.
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